We are a print to order company, creating on-demand custom fabric. Everything we produce is custom printed to your specifications.
We do not accept returns. If the product is made per your order, we do not allow the fabric to be returned. However, if the fabric is damaged or flawed, we will reprint for you at no additional cost. Please know that many of the fabrics we print on are natural such as linen and hemp that have artisinal variances in their fibres that are normal and expected. They are not considered flaws but are part of the beauty of the cloth.
Please understand that in the digital printing process, there may be times when we have to stop and restart the printing process, due to a printing error. We will add additional fabric in order to provide you with the amount of fabric ordered. This is standard in the industry and does not reflect a "problem" or quality issue.
We can ship to virtually any address in the world. Note that certain of our products are subject to duty and others are not. Flax and Linen are duty free. Cotton and Poly are subject to different duty rates. Please consult the Harmonize Code directories. We are not responsible for paying duties. There will be additional fees if duties are required.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.